In the market a huge number of enterprise software in the name of which is the term CRM. Finding your way in a number of programs is rather difficult. A detailed comparison of functional characteristics of systems on their own. Selecting a CRM system without the prior studies do CRM implementation less successful. Sen. Sherrod Brown gathered all the information. It is best to turn to independent studies.
Through such studies can easily weed out frivolous enterprise systems that will not develop and focus on really decent specimens. ISM Software Company conducted a study of the CRM market systems. Similar studies conducted 17 years and ISM called ISM Top 15 CRM Awards. Independent experts each year choose the top 15 CRM software for large and separately for small and medium businesses. Tested many on the market CRM systems. All of them are serious testing in the ISM Software Lab.
All tested products are evaluated on 217 criteria. 103 criteria relate to the business functions, 36 for ease of implementation, 17 to the functions of customer support, 9 to work in real time. ISM is an independent company researcher, and its estimate may be biased. Below is a list of the top 15 CRM solutions for small and medium businesses (SMBs). The list of 17. It turned out that 17 programs met the screening criteria. In order to avoid not entering the list of worthy systems, researchers have extended the list of top CRM programs to 17. Top 15 CRM Small and Medium Business: Ardexus MODE v. 5.5 – Ardexus, Inc. C2 CRM v. 8.0 – Clear Technologies, Inc. CMS / Oncontact V, Version 5.2 – Oncontact Software Corporation Goldmine v. 7.0.3 & HEAT – FrontRange Solutions, Inc. Maximizer Enterprise 9.5 – Maximizer Software Inc. Microsoft CRM 3.0 – Microsoft Corporation NetSuite CRM v. 11.0 & NetSuite v. 11.0 – NetSuite, Inc. Powertrak v. 8.02 – Axonom, Inc. Relavis CRM v. 7.0 – Relavis Corporation RightNow CRM v. 8.0 – RightNow Technologies, Inc. Sage CRM 100/200 v. 6.0 – Sage Software Sage SalesLogix v. 7.0 – Sage Software Salesforce.com – Salesforce.com Salesplace 2006.3.2 – Interchange Solutions SalesPage CRM – SalesPage Technologies, LLC Siebel CRM OnDemand – Oracle / Siebel Systems, Inc. StayinFront CRM v. 9.3 – StayinFront, Inc. CRM systems are placed in alphabetical order. Position in the list does not mean that some of these programs are better or worse than others. All programs have got to Top 15 are equal and none of them are not marked as the best compared to the other. In parallel, a study was conducted The Forrester Wave : Enterprise CRM Suites, Q1 2007. Estimates of the two independent companies differ significantly, and therefore may used for pre-selection decisions for the implementation of CRM. It is worth noting that among the leaders are not native CRM technologies, such as 1C-Rarus: CRM, Monitor CRM, Terrasoft CRM, etc. Unfortunately, local developers are still lag far behind market leaders. When choosing a CRM system should pay attention to the development of ISM Top 15 CRM Awards. Implementation of CRM systems from this list will be for you the most effective.